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Product Return Policy

INTRODUCTION


We understand that you may need, at some time, to return a product to us and we will try to make it as easy as possible, to meet your requirements in the best way feasible.


CONDITIONS


Xclusive Products Inc., accepts returned products for exchange or refund within 30 Days of sale. To receive the refund or replacement product for returned product/s, all of the following requirements must be met:


Returnable Products: Returning Defective or Failed Products


All products must:

  • (a) Be returned in their original packaging
  • (b) Include all accessories, manuals, protective bags, etc,
  • (c) Be clean, without scratches and resealed in its factory fresh condition,
  • (d) Boxed, with no markings or writing on the original box.
  • (e) Be accompanied by the receipt

 

The product will be inspected. The condition of the goods and their suitability for a refund is at XPI Xclusive Products Inc. discretion on receipt of the goods. If product shows any part, packaging or accessory is missing, the product is will be deemed not eligible for a refund and returned to the customer.


If the returned product meets all the above listed requirements, it will be accepted. Allow 2-4 weeks to process POS refunds and credit your credit card account.


The following items are NON-returnable:

  • Items that were purchased more than 30 days ago
  • Items that have been damaged through use or abuse
  • Items which have been altered in any way
  • Items without original receipt

 

    XPI Xclusive Products Inc. accepts payment by:

  • Cash
  • Cheque
  • Major credit card.

REFUNDS


Refunds will be provided in the same tender that the purchase was paid in:

  • Cash will be refunded in cash.
  • Cheques if cleared after 10 days will be refunded in cash or cheque.
  • Debit card will be refunded to the original debit card.
  • Credit card will be refunded to the original credit card.

 

Privacy Policy

We take your privacy SERIOUSLY and will take all measures to protect your personal information.

 

What Information Do We Collect?

We only collect information that we need in relation to your order or refund. 

 

How Is My Information Used?

Your information is only used to fill your order or facilitate a refund. We do not sell or redistribute your information to ANYONE.

 

Security and Storage

We do not store Credit Card Data (it is our policy never to keep your card details once the order has gone through the POS terminal).

 

 

 

 

 

 

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